- All orders ship from our warehouse in Phoenix, Arizona 85034.
- To receive free shipping (with orders over $50) you must choose the free shipping option upon checkout.
- Shipping funds can not be refunded due to an incorrect or mistaken shipping selection once it has shipped.
- If you live in the Phoenix metro area, you are welcome to pick up your order at our store location.
To order & pick up at the store: When checking out, select "Pick up" as your order option and we will let you know when your order is ready. In most cases, your order can be ready for pickup the same day; just let us know by email or telephone that you wish to pick up your order right away. We can offer curb-side pick-up if you call a few minutes ahead of time; perfect when baby is sleeping peacefully in the car!
Shipping time & processing: If you have provided an email address, you will receive a shipping notice when your order ships. Packages are shipped Monday-Friday, excluding holidays or other closures. You can track your package using the tracking information provided in your shipping notice. You can also log in to your account at any time to see the status of your order and your tracking number.
Zoolikins makes every effort possible to ensure that your package is shipped complete within 1-3 business days, Monday through Friday, except holidays. If there is a question or problem with your order, change in your order or special requests, additional processing time may be required. Processing and packaging your order may take up to 3 business days.
When choosing your shipping method, please note that order processing time is in addition to transit time. For example, if you choose FedEx shipping and are quoted a transit time of 5 business days, this is only the transit time. FedEx is our preferred shipping method, as it is extremely reliable and provides full tracking information for your package. USPS may be quicker to some regions, but tracking information is not always available and no guaranteed arrival time. Super Saver Shipping is usually takes 7-10 business days in transit.
Any special circumstances regarding processing and shipping time will be posted on the front page at www.zoolikins.com and in your order confirmation e-mail. Special circumstances include, but are not limited to, shipping holidays due to inventory counting, national holidays, post office closure, and natural disasters.
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